The Boiler Scrappage Scheme: pt II

So, the Monday After the Saturday Before (see this rant), I get a phone call in response to the message I left for the Energy Savings Trust. I will not, for reasons which will become obvious, be divulging anything at all that might identify the person who rang me. That's the problem with slagging off organisations like this - some of the people working for them are actually genuinely dedicated and lovely. It's their bosses that are the problem.
So, Nice Person from the EST (NPEST from now on) gives me a call and establishes that what I would like is to apply for the effing Boiler Scrappage Scheme. They then helpfully offer to take down all my details for the application form, while admitting that they haven't actually seen the form before and certainly haven't filled it in. There's a first time for everything. But NPEST does warn me that this might result in my application going in several times, as they've already been told that "although the form looks like it doesn't work it actually has."
Maybe.
So, NPEST goes through the form, filling in the details as I read them off. They get a bit stuck trying to fill in the address section, since, as they comment, the fields are a bit confused and all over the place and it's not totally clear which bit of one's address is meant to go where.
NPEST also divulges (which I'm guessing they shouldn't have) that there was supposed to be a dedicated team staffing the phone lines to deal with the boiler scrappage scheme. I don't know if these are secondees from somewhere else in government, or what. But, says NPEST, for some reason they're not actually being trained until this week, ie won't actually be staffing anything for a few more days at least, and the EST's normal staff were significantly dischuffed to find this out when they came into work this morning, expecting to be able to farm this particular weight off onto someone else.
So, according to the computer screen in front of NPEST, my application has actually gone through this time. I haven't had any kind of confirmation email to that effect (and this must be six hours ago now), which is a bit worrying, but given the standard of form building which seems to be standard at the EST they probably just haven't remembered that people might actually want some kind of receipt.
The saga continues... (or, hopefully, it doesn't, but I get a nice voucher in the post).